Source: Private research by Nina Gerling (no legal advice, no guarantee!)
Overview of the national laws
Status: October 2026. I have updated this list with the information from the national laws
and the websites of the authorities. Where responsibilities are split by product or service, all areas are listed.
Where I could not determine an authority, I say so.
Since this topic in particular is very challenging because of the language barrier, the list may still contain errors.
Countries in alphabetical order
Austria
Sozialministeriumservice (Federal Office for Social Affairs and Disability)
Responsible for all products and services covered by the Barrierefreiheitsgesetz (BaFG).
Belgium
- Products covered by the law (self-service terminals, computers and operating systems, terminal equipment, e-readers): BIPT / IBPT (Belgian Institute for Postal Services and Telecommunications)
- Electronic communications services: BIPT
- Services providing access to audiovisual media services: the Flemish, French and German-speaking Communities
- E-books and dedicated software: the Flemish, French and German-speaking Communities
- Consumer banking services: FOD Economie – Algemene Directie Economische Inspectie (FPS Economy – Directorate-General for Economic Inspection)
- E-commerce services: Economic Inspection (FPS Economy)
- Passenger transport by rail, air, boat or bus (> 250 km): FOD Mobiliteit en Vervoer / SPF Mobilité et Transports (FPS Mobility and Transport)
- Urban, suburban and regional transport services (bus, tram, metro): the Flemish Region, the Brussels-Capital Region and the Walloon Region
- Calls to the European emergency number 112: FOD Binnenlandse Zaken / SPF Intérieur (IBZ) (FPS Home Affairs)
Source: the FPS Economy publishes the list of competent authorities on its page about accessibility of banking and e-commerce services (Dutch, French).
Note: the Royal Decree of October 1, 2023 names the Directorate-General for Energy of the FPS Economy as the market surveillance authority for products that are not radio equipment.
Bulgaria
- Products covered by the law: Държавна агенция за метрологичен и технически надзор (ДАМТН) (State Agency for Metrological and Technical Surveillance)
- Electronic communications services: Комисия за регулиране на съобщенията (Communications Regulation Commission)
- Services providing access to audiovisual media services: Съвет за електронни медии (Council for Electronic Media)
- Affected elements of air passenger transport services: Главна дирекция „Гражданска въздухоплавателна администрация“ (Directorate General Civil Aviation Administration)
- Affected elements of bus passenger transport services: Изпълнителна агенция „Автомобилна администрация“ (Executive Agency Automobile Administration)
- Affected elements of rail passenger transport services: Изпълнителна агенция „Железопътна администрация“ (Executive Agency Railway Administration)
- Affected elements of waterborne passenger transport services: Изпълнителна агенция „Морска администрация“ (Executive Agency Maritime Administration)
- Consumer banking services: Комисия за защита на потребителите (Commission for Consumer Protection – consumer and mortgage credit); Българска народна банка (Bulgarian National Bank – payment services, payment accounts, e-money); Комисия за финансов надзор (Financial Supervision Commission – investment services)
- E-books and dedicated software: Министерство на културата (Ministry of Culture)
- E-commerce services: Комисия за защита на потребителите
Legal basis: Art. 34 and Art. 54 of the Act on the accessibility requirements for products and services (State Gazette No. 31/2025).
Croatia
- Products with radio equipment functions: Hrvatska regulatorna agencija za mrežne djelatnosti (HAKOM) (Croatian Regulatory Authority for Network Industries)
- Other products covered by the law: Državni inspektorat (State Inspectorate)
- Electronic communications services: HAKOM
- Services providing access to audiovisual media services: Agencija za elektroničke medije (Agency for Electronic Media)
- Affected elements of air passenger transport services: Hrvatska agencija za civilno zrakoplovstvo (Croatian Civil Aviation Agency)
- Affected elements of bus and waterborne passenger transport services: Ministarstvo mora, prometa i infrastrukture (Ministry of the Sea, Transport and Infrastructure)
- Affected elements of rail passenger transport services: HAKOM
- Consumer banking services: Hrvatska narodna banka (Croatian National Bank) and Hrvatska agencija za nadzor financijskih usluga (HANFA) (Croatian Financial Services Supervisory Agency)
- E-books and dedicated software: HAKOM
- E-commerce services: Državni inspektorat
Legal basis: Zakon o zahtjevima za pristupačnost proizvoda i usluga (NN 89/2025), in force since June 28, 2025. For calls to the emergency number 112, the law refers to the Electronic Communications Act.
Cyprus
- Competent authority: Υφυπουργός Κοινωνικής Πρόνοιας (Deputy Minister of Social Welfare)
According to Law 57(I)/2024, the market surveillance authorities (“accessibility surveillance authorities”) are to be designated by a decision of the Council of Ministers. I have not yet been able to find this decision.
Czechia
- Products covered by the law as well as banking services, e-books and e-commerce: Česká obchodní inspekce (ČOI) (Czech Trade Inspection Authority)
- Electronic communications services: Český telekomunikační úřad (ČTÚ) (Czech Telecommunication Office)
- Services providing access to audiovisual media services: Rada pro rozhlasové a televizní vysílání (RRTV) (Council for Radio and Television Broadcasting)
- Affected elements of air passenger transport services: Úřad pro civilní letectví (Civil Aviation Authority)
- Affected elements of bus passenger transport services: Ministerstvo dopravy (Ministry of Transport – international scheduled services); regional authorities (krajské úřady) – domestic scheduled services
- Affected elements of rail passenger transport services: Drážní úřad (Rail Authority)
- Affected elements of waterborne passenger transport services: Státní plavební správa (State Navigation Administration)
- City buses, trams, trolleybuses and cable cars: Prague City Hall and the municipal offices of municipalities with extended powers
Legal basis: Act No. 424/2023 Coll. on accessibility requirements for certain products and services. Source: the EAA page of the Czech Trade Inspection Authority.
Denmark
- Products covered by the law: Erhvervsstyrelsen (Danish Business Authority)
- Electronic communications services: Digitaliseringsstyrelsen (Danish Agency for Digital Government)
- Services providing access to audiovisual media services: Erhvervsstyrelsen
- Affected elements of air, bus and rail passenger transport services, self-service terminals in passenger transport: Trafikstyrelsen (Danish Civil Aviation and Railway Authority)
- Affected elements of waterborne passenger transport services: Søfartsstyrelsen (Danish Maritime Authority)
- Consumer banking services: Erhvervsstyrelsen
- E-books and dedicated software: Erhvervsstyrelsen
- E-commerce services: Erhvervsstyrelsen
The former Sikkerhedsstyrelsen has been merged into Erhvervsstyrelsen. Responsibility for electronic communications has moved from Energistyrelsen to Digitaliseringsstyrelsen. Calls to the emergency number 112 are not part of the supervision under this law.
Estonia
Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA) (Consumer Protection and Technical Regulatory Authority)
Finland
Liikenne- ja viestintävirasto Traficom (Finnish Transport and Communications Agency)
Since January 1, 2025, Traficom has been responsible for the supervision of digital accessibility. The Regional State Administrative Agency for Southern Finland is no longer responsible.
France
- Products covered by the law: Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF) (Directorate-General for Competition Policy, Consumer Affairs and Fraud Control)
- Services covered by the law (electronic communications, access to audiovisual media services, passenger transport, banking services, e-commerce): DGCCRF in coordination with Arcom, Arcep, Banque de France, Autorité de contrôle prudentiel et de résolution (ACPR) and Autorité des marchés financiers (AMF)
I could not yet determine which authority supervises e-books and calls to the emergency number 112.
Germany
- Products and services covered by the Barrierefreiheitsstärkungsgesetz (BFSG): Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF) (Market Surveillance Authority of the German Federal States for the Accessibility of Products and Services)
- Parts in the Telekommunikationsgesetz (TKG), including emergency calls: Bundesnetzagentur (Federal Network Agency)
- Parts in the Medienstaatsvertrag (MStV): Landesmedienanstalten (state media authorities)
The MLBF is based in Magdeburg and acts as the joint market surveillance authority of all 16 federal states.
Greece
- Computers and operating systems, e-readers, payment terminals, ATMs: Διεύθυνση Ασφάλειας και Συμμόρφωσης Βιομηχανικών Προϊόντων, Γενική Γραμματεία Βιομηχανίας (Directorate of Safety and Compliance of Industrial Products, General Secretariat for Industry, Ministry of Development)
- Terminal equipment for electronic communications: ΕΕΤΤ
- Ticket machines, check-in machines and information terminals: General Secretariat for Transport of the Ministry of Infrastructure and Transport together with the General Secretariat for Industry
- Terminal equipment for audiovisual media services: ΕΣΡ together with the General Secretariat for Industry
- Electronic communications services: Εθνική Επιτροπή Τηλεπικοινωνιών και Ταχυδρομείων (ΕΕΤΤ) (Hellenic Telecommunications and Post Commission)
- Services providing access to audiovisual media services: Εθνικό Συμβούλιο Ραδιοτηλεόρασης (ΕΣΡ) (National Council for Radio and Television)
Legal basis: Law 4994/2022 as amended by Law 5218/2025. For banking services, e-commerce, passenger transport services and e-books, the law does not yet name an authority. The details are to be laid down in a joint ministerial decision, which I have not yet found.
Hungary
- Computers and operating systems, terminal equipment for electronic communications and for audiovisual media services: Nemzeti Média- és Hírközlési Hatóság (NMHH) (National Media and Infocommunications Authority)
- Electronic communications services: NMHH
- Services providing access to audiovisual media services: NMHH
- Payment terminals for payment services, ATMs and consumer banking services: Magyar Nemzeti Bank (Central Bank of Hungary)
- Other payment terminals, e-readers, e-books and e-commerce: fogyasztóvédelmi hatóság (consumer protection authority at the government offices)
- Passenger transport services and related self-service terminals: the respective transport authority: aviation authority (légiközlekedési hatóság), bus market surveillance and passenger rights authority (autóbuszos piacfelügyeleti és utasjogi hatóság), railway administration (vasúti igazgatási szerv), shipping authority (hajózási hatóság)
- Calls to the European emergency number 112: Budapest Főváros Kormányhivatala (Budapest Capital Government Office)
Legal basis: Act XVII of 2022 and Government Decree 605/2022 (XII. 28.), Section 1.
Ireland
- Products covered by the law: Competition and Consumer Protection Commission (CCPC)
- Electronic communications services: Commission for Communications Regulation (ComReg)
- Services providing access to audiovisual media services: Coimisiún na Meán (Media Commission)
- Affected elements of air passenger transport services: Irish Aviation Authority (IAA)
- Affected elements of bus, rail and waterborne passenger transport services: National Transport Authority (NTA)
- Consumer banking services: Central Bank of Ireland
- E-books and dedicated software: CCPC
- E-commerce services: CCPC
- Calls to the European emergency number 112: ComReg
Legal basis: Regulation 4 of S.I. No. 636/2023.
Italy
- Products covered by the law: Ministero delle Imprese e del Made in Italy (MIMIT) (Ministry of Enterprises and Made in Italy)
- Services covered by the law (electronic communications, access to audiovisual media services, passenger transport, banking services, e-books, e-commerce): Agenzia per l'Italia Digitale (AgID) (Agency for Digital Italy)
Latvia
- Products covered by the law: Patērētāju tiesību aizsardzības centrs (PTAC) (Consumer Rights Protection Centre)
- Electronic communications services: Sabiedrisko pakalpojumu regulēšanas komisija (SPRK) (Public Utilities Commission)
- Services providing access to audiovisual media services: Nacionālā elektronisko plašsaziņas līdzekļu padome (NEPLP) (National Electronic Mass Media Council)
- Affected elements of air passenger transport services: Civilās aviācijas aģentūra (Civil Aviation Agency); PTAC for e-tickets and their sale
- Affected elements of bus and domestic rail passenger transport services: Autotransporta direkcija (Road Transport Administration)
- Affected elements of international rail passenger transport services: Valsts dzelzceļa administrācija (State Railway Administration)
- Affected elements of waterborne passenger transport services: PTAC
- Self-service terminals of city buses, trams and trolleybuses: the respective municipality
- Consumer banking services: PTAC until December 31, 2026; from January 1, 2027: Latvijas Banka (Bank of Latvia)
- E-books and dedicated software: PTAC
- E-commerce services: PTAC
Lithuania
- Products covered by the law: Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT) (State Consumer Rights Protection Authority)
- Electronic communications services: Lietuvos Respublikos ryšių reguliavimo tarnyba (RRT) (Communications Regulatory Authority)
- Services providing access to audiovisual media services: Lietuvos radijo ir televizijos komisija (LRTK) (Radio and Television Commission of Lithuania)
- Affected elements of passenger transport services: Lietuvos transporto saugos administracija (LTSA) (Lithuanian Transport Safety Administration)
- Consumer banking services: VVTAT
- E-books and dedicated software: VVTAT
- E-commerce services: VVTAT
Luxembourg
Office de la surveillance de l'accessibilité des produits et services (OSAPS) (Office for the Supervision of the Accessibility of Products and Services)
Malta
Commission for the Rights of Persons with Disability (CRPD)
Netherlands
- Products covered by the law: Rijksinspectie Digitale Infrastructuur (RDI) (Dutch Authority for Digital Infrastructure)
- Electronic communications services: Autoriteit Consument & Markt (ACM) (Authority for Consumers and Markets)
- Services providing access to audiovisual media services: Commissariaat voor de Media (CvdM) (Dutch Media Authority)
- Affected elements of passenger transport services: Inspectie Leefomgeving en Transport (ILT) (Human Environment and Transport Inspectorate)
- Consumer banking services: Autoriteit Financiële Markten (AFM) (Dutch Authority for the Financial Markets)
- E-books and dedicated software: CvdM
- E-commerce services: ACM (AFM for financial e-commerce services)
- Calls to the European emergency number 112: Inspectie Justitie en Veiligheid (Inspectorate of Justice and Security)
Source: the EAA page of the ACM, which lists all supervisory authorities.
Poland
- Central authority (coordination, complaints and default authority for all areas not listed below, e.g. self-service terminals): Prezes Zarządu PFRON (President of the Management Board of the State Fund for Rehabilitation of Disabled Persons)
- Computers and operating systems, terminal equipment, e-readers, electronic communications services, access to audiovisual media services, e-books: Prezes Urzędu Komunikacji Elektronicznej (UKE) (President of the Office of Electronic Communications)
- E-commerce services: Minister Cyfryzacji (Minister of Digital Affairs)
- Consumer banking services: Rzecznik Finansowy (Financial Ombudsman)
- Affected elements of bus passenger transport services: voivodeship road transport inspectors (wojewódzcy inspektorzy transportu drogowego)
- Affected elements of rail passenger transport services: Prezes Urzędu Transportu Kolejowego (President of the Office of Rail Transport)
- Affected elements of air passenger transport services: Prezes Urzędu Lotnictwa Cywilnego (President of the Civil Aviation Office)
- Affected elements of waterborne passenger transport services: directors of the maritime offices (dyrektorzy urzędów morskich) and the director of the Inland Navigation Office in Bydgoszcz
Legal basis: Art. 38 and 39 of the Act of April 26, 2024 (Dz.U. 2024 poz. 731).
Portugal
- Monitoring and complaints: Instituto para os Direitos das Pessoas com Deficiência (IDiPD, I.P.) (Institute for the Rights of Persons with Disabilities, formerly INR)
- Enforcement, depending on the sector: ASAE, ANACOM, ERC, AMT, IMT, ANAC, Banco de Portugal, CMVM, IGAC and the municipalities
The IDiPD forwards complaints to the competent authority. I do not know which of these authorities is responsible for which area. I would be grateful for any information.
Romania
- Computers and operating systems, terminal equipment, e-readers, consumer banking services: Autoritatea Națională pentru Protecția Consumatorilor (ANPC) (National Authority for Consumer Protection)
- Self-service terminals (payment terminals, ATMs, ticket machines, check-in machines, information terminals), e-tickets in passenger transport: Ministerul Economiei (Ministry of Economy)
- Electronic communications services: Autoritatea Națională pentru Administrare și Reglementare în Comunicații (ANCOM) (National Authority for Management and Regulation in Communications)
- Services providing access to audiovisual media services: Consiliul Național al Audiovizualului (CNA) (National Audiovisual Council)
- E-books, e-commerce, websites and mobile apps in passenger transport: Autoritatea pentru Digitalizarea României (ADR) (Romanian Digitalization Authority)
- Travel information and interactive self-service terminals in passenger transport: Ministerul Transporturilor și Infrastructurii (Ministry of Transport and Infrastructure)
Legal basis: Art. 19 of Legea nr. 232/2022 privind cerințele de accesibilitate aplicabile produselor și serviciilor (Law No. 232/2022 on the accessibility requirements for products and services).
Slovakia
- Products covered by the law as well as passenger transport, banking services, e-books and e-commerce: Slovenská obchodná inšpekcia (SOI) (Slovak Trade Inspection)
- Electronic communications services: Úrad pre reguláciu elektronických komunikácií a poštových služieb (Regulatory Authority for Electronic Communications and Postal Services)
- Services providing access to audiovisual media services: Rada pre mediálne služby (Council for Media Services)
Slovenia
- Products covered by the law: Tržni inšpektorat Republike Slovenije (TIRS) (Market Inspectorate of the Republic of Slovenia)
- Electronic communications services, access to audiovisual media services, e-books, emergency calls (112): Agencija za komunikacijska omrežja in storitve RS (AKOS) (Agency for Communication Networks and Services)
- Consumer banking services: TIRS, Banka Slovenije (Bank of Slovenia), Agencija za trg vrednostnih papirjev (Securities Market Agency) and Informacijski pooblaščenec (Information Commissioner), each within its remit
- E-commerce services: TIRS
- Affected elements of air passenger transport services: Javna agencija za civilno letalstvo RS (Civil Aviation Agency)
- Affected elements of waterborne passenger transport services: Uprava RS za pomorstvo (Slovenian Maritime Administration) and TIRS
- Affected elements of bus and rail passenger transport services: the competent inspectorates, e.g. Inšpektorat RS za infrastrukturo in energetiko (Inspectorate for Infrastructure and Energy)
Source: the official guide to the ZDPSI (PDF), chapter 9, as amended in 2026 (ZDPSI-A).
Spain
- Market surveillance authorities: designated by each autonomous community and the cities of Ceuta and Melilla
- Support and coordination: Unidad técnica de apoyo y coordinación (technical support and coordination unit) of the central government. It also acts as the authority in areas where no authority has been designated.
Legal basis: Art. 27 and 28 of Ley 11/2023. I have not yet found an overview of the authorities designated by the autonomous communities.
Sweden
- Products covered by the law (including self-service terminals) as well as electronic communications services, banking services and e-commerce: Post- och telestyrelsen (PTS) (Swedish Post and Telecom Authority)
- Services providing access to audiovisual media services: Mediemyndigheten (Swedish Agency for the Media)
- E-books and dedicated software: Myndigheten för tillgängliga medier (MTM) (Swedish Agency for Accessible Media)
- Passenger transport: websites, mobile apps, e-tickets and electronic ticketing services: Konsumentverket (Swedish Consumer Agency)
- Passenger transport: travel information (including real-time information) and interactive self-service terminals: Transportstyrelsen (Swedish Transport Agency)
Legal basis: Act (2023:254) and Ordinance (2023:676). PTS coordinates the other authorities.